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Policy

Secure Shopping:

You can shop at www.waterlesscarwashproducts.com with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

www.waterlesscarwashproducts.com is registered with the Authorize.Net Verified Merchant Seal program.


Returns:

We will refund or replace and damaged items, at no additional charge. If you miss ordered we will exchange the item for you at no charge (please note you are responsible for all postage required). Refunds are available, but may be applicable to a 10% restocking fee. Please contact us for a return authorization number before returning any products.

Privacy:
We do not share or sell any personal information with outside companies; orders shipped from the DWG International warehouse will be given the name and address for shipping purposes only.


Shipping:
Most items are shipped same day, or next day. We will ship via FedEx, Ups, USPS, Local Pickup (please call us in advance to schedule a pickup. Please note in some cases it is not possible for us to use your preferred method of shipping, if this happens we will make sure the alternative method will be there the same day or sooner then your selected method. Shipping charges are not refundable, unless delivery guarantees by shipping method are not met.

If you require special shipping need please call us at 1-866-4DWG-CAR